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Bumbo Baby Seat Safety FAQs

What have you announced?

Some families have been using the Bumbo™ Baby Seat on elevated surfaces, which is an unsafe use of the product because children can get out of the seat, fall and get hurt. In cooperation with the U.S. Consumer Product Safety Commission, the manufacturers of the Bumbo Baby Seat have agreed to make available new warning label stickers and instructions. If you would like to order new warning label stickers and instructions, please click here. Additionally, we have temporarily removed the Bumbo Baby Seat from store shelves until the product packaging can be updated.

Are Bumbo Baby Seats being recalled?

Technically, this is a recall, but the Bumbo Baby Seat itself is perfectly safe when used properly and does not need to be returned. Instead, we are updating the warning labels and instructions to emphasize how important it is to NEVER USE THE BUMBO BABY SEAT ON ANY ELEVATED SURFACE. If you would like to order new warning label stickers and instructions, please click here.

Can I get a refund?

An examination of the Bumbo Baby Seat determined that the warnings needed to be strengthened and the instructions made more clear. The seat itself is not defective, so we are not offering refunds. What we are doing is making it easy to order new warning lable stickers and updated instructions by clicking here.

Why were sales of the Bumbo Baby Seat stopped?

We have learned that some parents may be using the Bumbo Baby Seat raised surfaces and/or leaving their baby unattended in their Bumbo Baby Seat. We have voluntarily agreed to update the packaging, warnings and instructions to further emphasize that to PREVENT FALLS, the Bumbo Baby Seat should never be used on any elevated surface.

When will I be able to buy a Bumbo Baby Seat again?

As of November 5th, the Bumbo Baby Seat with the new warning label and updated instructions and packaging, are available to immediate purchase at www.bumboseat.com. Some retailers are also placing the new and improved Bumbo Baby Seats back on store shelves. It may take a few more weeks to have Bumbos back everywhere throughout North America.

What is wrong with the current packaging?

There is a photo on the current packaging that some have interpreted as showing the Bumbo Baby Seat being used an elevated surface. We will update the packaging by covering the photo on existing stock and removing the photo from future packaging. We also will be updating the warning label and updating the instructions.

Is my Bumbo Baby Seat safe?

The Bumbo Baby Seat is perfectly safe when used properly. The Bumbo Baby Seat should only be used on flat, ground-level surfaces. And since the Bumbo Baby Seat is not designed to be totally restrictive, children should never be left unattended when they are in the Bumbo Baby Seat.

Have children been injured?

Unfortunately, children have been injured. The most serious injuries resulted from falls after parents placed the baby in a Bumbo Baby Seat on a raised surface. In other cases, babies have been hurt getting out of their Bumbo Seat. We are hoping the new stronger warnings and revised instructions will make a difference and we're working to get the word out that the Bumbo Baby Seat should NEVER be used on any elevated surface. Period.

Has this happened to a lot of children?

28 cases have been reported to the U.S. Consumer Product Safety Commission. We care about the families who use our products and believe that even one injury is one too many. That’s why we are voluntarily removing the Bumbo Baby Seat from store shelves to make sure there is no confusion about the safe and proper use of our product.

What have you done to prevent injuries?

We have a prominent warning on the chair that states: “Never use on a raised surface. Never use as a car seat or bath seat. Designed for floor level use only. Never leave your baby unattended as the seat is not designed to be totally restrictive and may not prevent release of your baby in event of vigorous movement.” The new warning will add "Prevent Falls; Never use on any elevated surface," to further emphasize the importance of using the Bumbo Baby Seat safely . The fact is that more than two million Bumbo Baby Seats are being used safely in homes around the world, but a small number of parents are not heeding these warnings. We want to make sure everyone uses the Bumbo Baby Seat safely.

How do I know if the Bumbo Baby Seat is right for my baby?

The Bumbo Baby Seat is suitable for babies as soon as they can support their own heads unaided. Babies who can’t yet support their own heads should not be placed in a Bumbo Baby Seat. Every baby develops differently, but the Bumbo Baby Seat is typically appropriate for babies up to 14 months or 22 pounds.

How can I get more information?

Spend some time clicking though this Web site, www.bumbosafety.com, which is designed to provide up-to-date information, make it easy to order new warning label stickers and instructions and to answer your questions. Click here to order new warning label stickers and instructions. We also have set up a toll-free number for those who want more information, 877-WE-BUMBO (877-932-8626).
 
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Bumbo International

12248 FM 1485
Conroe, TX 77306

(877) WeBumbo